Another weekly “Where’s my Update” status page from Microsoft is out. It’s another damning report card on Telstra in Australia – and their support of Windows Phone 7 customers, particularly HTC Mozart owners.
The latest MS Update now shows Telstra Australia, and a Spanish carrier as the sole remaining International Telco’s to not have moved past Testing the NoDo (March) WP7 update into Scheduling or delivering it to customers.
The Latest Status update from MS for Australia also shows that Optus has lept ahead of Telstra, moving to “Scheduling” of the NoDo update for it’s Australian customers. That officially leaves Telstra as the last remaining carrier in Australia to still be testing this update. Interestingly, it also keeps Telstra in the position of offering one exclusive handset the HTC HD7 with this update included out-of-the-box, whilst existing customer’s of the heavily promoted and probably highest selling Australian WP7 handset, the HTC Mozart, out-in-the-cold by comparison.
Meanwhile, a quick check-in with the Telstra Smartphone Software update status page (Sheeds’ Blog’s idea) shows things unchanged for Australian WP7 customers. It also leaves Telstra less than three days to move to making this MARCH 2011 update from Microsoft from Test to scheduling/releasing within April.
It certainly looks like Telstra HTC Mozart customers will not be seeing this Update till sometime in May 2011, meaning Telstra will be battling it out with Telefonica Spain into last place in the world!
As of the time of writing, numerous emails and tweets have yet to be replied to by Telstra. Their “Wall of Silence” to their customer’s continues. Note to any innovators, manufacturers or business ventures. Think carefully before you accept a “Premium Partner” request from Australia’s leading telecommunications company. Sort of makes me recall fondly the days when they were just a slow moving Government department.
28th April 2011.
Read my long analysis and open critique/letter to Telstra on WP7 updates and customer service HERE.